Email Policy

Email Policy

Email is becoming an increasingly popular tool for communication, however, it is not a guaranteed secure form of communication. Patients must be aware of this when emailing the clinic and refrain from sending sensitive information via this messaging system. (Please note, clinical requests made by email/contact form may require an appointment with the relevant GP.)

Communication from our clinic to the patient via electronic means (e.g. email) is conducted with appropriate and high regard to the privacy and confidentiality of the patient's health information. If any sensitive information is being sent via email, such as a referral or letter, it is encrypted with a password. This enables safety for the information, should it be sent to the wrong email address accidentally. The receiver's email address must also be confirmed as correct, prior to sending i.e. Patients are encouraged to first send an email to cmc@croydonmedicalcentre.com.au to verify their correct email address.

The practice reserves the right to remove any content at its own discretion.

Policy review statement

This policy will be reviewed regularly to ensure it is up to date with changes in social media or relevant legislation.