Feedback + Concerns

We’d like to hear from you

Our Practice recognises the rights of our patients/families/carers to give feedback or express concerns about the care and service they receive from our practice.

Our team work hard to provide an exceptional service to our patients and it encourages us when we receive positive feedback, so please do let us know if someone has gone out of their way to assist you so we can also recognise their efforts!

If for any reason we have not lived up to your expectation, we encourage you to address the concern with the involved parties. If still unresolved after this, contact the the Practice Manager, clearly stating the details (what went wrong, who was involved and when it happened) and what resolution you are after.
We encourage this to be done in writing so we have ample time to review and follow-up the feedback, in accordance with our complaint resolution procedure.

You can reach out through this form, or via email cmc@croydonmedicalcentre.com.au. We will respond to your request in a timely manner.

If you feel your concern has not been dealt with correctly or you are unsatisfied with the response, you may lodge a complaint with the Health Complaints Commissioner by calling 1300 582 113 or visiting hcc.vic.gov.au.